Expression of Interest - Casual Opportunities at the Twelve Apostles Visitor Centre

Visitor Services | Visitor Experience | Retail Team Members

Do you enjoy working with people and creating memorable experiences? Are you looking for flexible casual work in one of Australia's most iconic tourism destinations?

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking expressions of interest from enthusiastic, customer-focused individuals to join our team at the Twelve Apostles Visitor Centre in casual roles across Visitor Services, Visitor Experience and Retail.

Whether you're an experienced tourism professional, have a background in customer service or retail, or are looking to build your skills in a world-class visitor destination, we'd love to hear from you.

About Us

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing some of Victoria's most significant coastal landscapes and visitor destinations, including the Twelve Apostles Visitor Precinct.

Every year, millions of visitors experience this remarkable part of the coastline, and our team plays a vital role in ensuring their visit is safe, welcoming, informative and memorable.

Available Opportunities

Visitor Services Team Member

As part of our Visitor Services team, you'll be the welcoming face of the Visitor Centre, assisting guests with information, ticketing, bookings and enquiries while helping visitors navigate the precinct safely and confidently.

Responsibilities may include:

• Providing exceptional frontline customer service
• Assisting with visitor enquiries, bookings and ticketing
• Sharing information about the precinct, local attractions and accessibility services
• Supporting visitor flow and queue management during busy periods
• Maintaining visitor information displays and service areas
• Collecting visitor feedback and supporting continuous improvement initiatives

Visitor Experience Team Member

As a Visitor Experience Team Member, you'll help bring the Twelve Apostles precinct to life through engaging visitor interactions, tours, events and experiences.

Responsibilities may include:

• Delivering engaging visitor experiences and storytelling
• Supporting tours, demonstrations and paid experiences
• Assisting with events, activations and community programs
• Supporting visitor dispersal and wayfinding initiatives
• Maintaining safe, welcoming and well-presented experience areas
• Working closely with operational teams to ensure seamless visitor experiences

Retail Team Member

Our Retail Team Members help create memorable shopping experiences for visitors from around the world while supporting the day-to-day operation of the Visitor Centre retail store.

Responsibilities may include:

• Delivering outstanding customer service
• Assisting customers with purchases and product enquiries
• Processing sales through the Point of Sale (POS) system
• Replenishing stock and maintaining store presentation
• Developing knowledge of local products and brands
• Supporting visual merchandising and retail operations